Shipping Policy
1. Processing Time
All orders placed before 1pm are processed and shipped the same day for next-day delivery.
2. Delivery Estimates
- Next-Day Delivery: Orders placed before 1pm will be delivered the next day before 1pm.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email with a tracking number once your order has shipped.
4. Customs, Duties, and Taxes
ONLINE VENTURE ACTIVE LIMITED is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
ONLINE VENTURE ACTIVE LIMITED is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim.
Returns Policy
1. Returns
You have [number] days to return an item from the date you received it.
2. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it, including original packaging.
3. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. Approved refunds will be processed to your original method of payment within 7 days.
4. Return Shipping
Return shipping costs are the responsibility of the customer.
Contact Us
If you have any questions about our shipping and returns policy, please contact us at info@onlineclothesuniverse.com